Exercise 1.3.1.5: Listen to the audio recording about handling complaints correctly (p. 3:4) without looking in the book and decide if the following statements are true or false
You can take your time and find the reason for the complaint later.
T
F
You should try to reach mutual understanding and avoid creating a conflict.
T
F
You should avoid committing yourself or your company to unreasonable compensation.
T
F
You keep on working with your machine and avoid having a face-to-face discussion with the person offended.
T
F
When you receive a complaint you can deal with or ignore it depending on your mood.
